Books by Warren R. Plunkett
Management Meeting and Exceeding Customer Expectations
by Warren R. Plunkett, Raymond F. Attner, Gemmy Allen
This seventh edition of Management: Meeting and Exceeding Customer Expectations is a comprehensive survey of the principles and practices of management as they are currently being applied in the United States and around the world. The content and features are structured to reinforce two continuing themes that are woven into the chapters' narratives: (1) the never-ending effort by managers and organizations to meet or exceed customers' needs, and (2) the need for organizations and their people to be guided by effective leadership.
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Study Guide for Management
by Allen, Warren R. Plunkett, Attner
Reinforce key management ideas and theories with the study guide for Management by Plunkett, Attner and Allen. For each chapter of the text it provides additional exercises, activities, and outlines, helping learners identify and capture the key ideas. Study guides are perfect to prepare for a lecture, reinforce chapter material, or review for an upcoming exam.
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